TERMS OF SERVICE

Last updated: 22 July 2026

These Terms of Service ("Terms") govern your use of the RS Protocols website and all orders placed with RS Protocols ("we", "us", "our"). By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms together with our Privacy Policy, Returns & Exchanges Policy, Shipping Policy, and Legal Notice. If you do not agree to these Terms, you must not access or use this website.

1. Acceptance of Terms

By accessing or using this website, you acknowledge that the products supplied by RS Protocols are intended solely for lawful laboratory and scientific research purposes.

The products offered by RS Protocols are not intended for human or veterinary use.

By continuing to browse this website or placing an order, you acknowledge and accept these restrictions.

Orders placed through our website constitute an offer to purchase. A contract is formed only when we issue an order confirmation.

We reserve the right to amend these Terms at any time. Continued use of the website following publication of updated Terms constitutes acceptance of those changes.

2. Eligibility

By placing an order you confirm that:

• You are at least 18 years of age.
• You have the legal capacity to enter into a binding contract.
• The information you provide is accurate and complete.

3. Intended Purpose of Products

All products supplied by RS Protocols are supplied exclusively for lawful laboratory and scientific research purposes.

By placing an order, you represent and warrant that:

• Products are being purchased solely for laboratory or scientific research.
• Products are not intended for human or veterinary use, including administration by any route.
• Products are not intended for medicinal, therapeutic, cosmetic, diagnostic or food-related purposes.
• Products will not be used in or on any living person or animal.
• You will ensure that all products are handled, stored and disposed of appropriately.

RS Protocols makes no representation regarding suitability for any purpose other than laboratory research.

4. Purchaser Responsibilities

You acknowledge that you are solely responsible for ensuring compliance with all applicable laws and regulations relating to the purchase, possession, storage, transport, handling and use of the products in your jurisdiction.

You agree not to:

• resell products for prohibited purposes;
• promote products for human or veterinary use;
• alter product labelling in a way that misrepresents their intended purpose.

We reserve the right to refuse or cancel any order where we reasonably believe the products may be used inconsistently with these Terms.

5. Product Information

Product descriptions, specifications and technical information are provided for general reference only.

Information published on this website is supplied for scientific and informational purposes and does not constitute medical, legal or professional advice.

Product appearance, packaging and specifications may change without prior notice.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

RS Protocols shall not be liable for any loss, damage, injury or expense arising from:

• use of products other than lawful laboratory research;
• misuse, improper handling, storage or disposal;
• use in or on any human or animal;
• failure to comply with applicable laws or laboratory safety procedures;
• modification or repackaging of products by the purchaser;
• indirect, consequential or economic loss including loss of profit, business interruption or research data.

Except where liability cannot legally be excluded, our total liability shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot lawfully be excluded under the laws of England and Wales.

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LEGAL NOTICE & DISCLAIMER

Last updated: 22 July 2026

IMPORTANT INFORMATION

Please read this Legal Notice carefully before accessing this website or placing an order.

By using this website or purchasing products from RS Protocols, you acknowledge and agree to the following.

1. Intended Purpose of Products

All products supplied by RS Protocols are supplied exclusively for lawful laboratory and scientific research purposes.

Products sold by RS Protocols are not intended for human or veterinary use.

Products must not be:

• administered to humans or animals by any route;
• used for medicinal, therapeutic, diagnostic or cosmetic purposes;
• used as food, dietary supplements or consumer products;
• used in or on any living person or animal.

RS Protocols makes no representations regarding the suitability, safety or efficacy of its products for any purpose other than laboratory and scientific research.

2. Purchaser Acknowledgement

By placing an order you represent and warrant that:

• the products are being purchased solely for lawful laboratory or scientific research purposes;
• you understand that the products are not intended for human or veterinary use;
• you will comply with all applicable laws and regulations relating to the purchase, storage, handling, transport and use of the products;
• you will not promote, market or supply the products for prohibited purposes.

RS Protocols reserves the right to refuse or cancel any order where we reasonably believe the intended use is inconsistent with these conditions.

3. Product Information

Any technical information, product specifications or scientific references provided on this website are supplied for general scientific and informational purposes only.

Nothing on this website constitutes:

• medical advice;
• healthcare advice;
• legal advice;
• professional advice;
• or a recommendation for any particular use.

Product descriptions should not be interpreted as claims regarding clinical performance or suitability for use in humans or animals.

4. Product Handling

Purchasers are solely responsible for:

• safe storage;
• laboratory handling;
• transportation;
• disposal;
• compliance with applicable health and safety requirements.

Products should only be handled by individuals with appropriate knowledge and experience.

5. Limitation of Liability

To the fullest extent permitted by law, RS Protocols shall not be liable for any loss, damage, injury or expense arising from:

• use of products outside their intended laboratory research purpose;
• misuse, improper storage, handling or transportation;
• modification or repackaging of products;
• failure to comply with applicable laws or laboratory safety procedures;
• use in or on any human or animal.

RS Protocols shall not be liable for indirect or consequential loss, including loss of research, loss of data, loss of profits or business interruption.

Except where liability cannot legally be excluded, our total liability in relation to any order shall not exceed the purchase price paid for that order.

Nothing in this notice excludes liability that cannot be excluded under the laws of England and Wales, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any statutory rights that cannot lawfully be excluded.

6. Compliance with Applicable Law

Purchasers are responsible for ensuring that their purchase, possession and use of products complies with all applicable laws and regulations in their jurisdiction.

Nothing on this website should be interpreted as legal advice or as confirmation that any particular use of a product is lawful.

7. Acceptance

By accessing this website or placing an order, you acknowledge that you have read and understood this Legal Notice and agree to be bound by it together with our:

• Terms of Service;
• Privacy Policy;
• Returns & Exchanges Policy;
• Shipping Policy.

8. Governing Law

This Legal Notice shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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Returns & Exchanges

At RS Protocols, we aim to ensure every order arrives in perfect condition.

Returns

Returns must be requested within 30 days of the original purchase date.

To be eligible for a return, products must:

• Be unused and unopened.
• Be in their original packaging.
• Have the original tamper seal fully intact.

To request a return, please contact us by email at rsprotocols@outlook.com or by text message (contact number coming soon). Once your return has been approved, we will provide instructions on how to return your order.

Unless an item is faulty, damaged, or supplied incorrectly, customers are responsible for the cost of return postage.

Exchanges

We are happy to offer exchanges within 30 days of purchase, provided the product:

• Has not been opened or used.
• Is in its original packaging.
• Has the tamper seal fully intact.

Please contact us before returning any item so we can arrange your exchange.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at rsprotocols@outlook.com with your order number and photographs of the issue so we can resolve the matter promptly.

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 SHIPPING POLICY

Last updated: 17 July 2026

• We aim to dispatch all confirmed orders within 1–2 working days (Monday to Friday, excluding UK public holidays).
• All orders are sent via Royal Mail 1st Class.
• Please allow 3–7 working days for delivery after dispatch.
• Delivery times are estimates only and not guaranteed.
• You are fully responsible for entering the correct, complete, and up-to-date delivery address at checkout.We cannot amend your address once your order has been marked as dispatched.
• We accept no liability whatsoever if an order is delivered to an incorrect address provided by you.
• If an order is returned to us as undeliverable due to missing or incorrect details, you will be required to pay the full cost of any new postage before we can resend it. We will not issue a refund in these cases.
• Once an order is handed over to the courier service, we accept no liability whatsoever for orders that are lost, delayed, stolen, or damaged in transit.
• Proof of postage is not proof of delivery. If you require tracking or insurance, please contact us before ordering to discuss available options.
• All products are for laboratory and scientific research use only – they are not for human or animal use.

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PRIVACY POLICY

Last updated: July 22, 2026

RS PROTOCOLS operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). RS PROTOCOLS is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +44 79 7051 0862 or email us at rsprotocols@outlook.com or contact us at 19 Stewart Drive, Loughborough LE11 5RU, United Kingdom. For the purpose of applicable data protection laws, we are the data controller of your personal information.